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  • Home > learn/share > Security & Fraud > Security Note
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    A Security Note
    from Libro

    At Libro, we’re committed to using the most up-to-date technology to keep your personal information secure. From time to time we may contact you through our Online Banking Secure Message system or via email. We want you to know what to expect from Libro in our communications and how to protect yourself from falling victim to identity theft, specifically email fraud and phishing.

    What exactly is email fraud and phishing?

    Fraudsters send emails that appear to be from a legitimate organization, such as Libro, in an attempt to fool you into submitting personal, financial, or password data. The emails typically link to a website that replicates that of the legitimate organization. These sites may appear to have the correct web address or URL but when you click the link, you are redirected to a fraudulent site.

    What to expect from Libro in Emails

    For many of you, email is the best way to let you know about exciting changes at Libro. When Libro sends emails, we may at times provide links back to libro.ca. But those links will never contain fields that request your Owner Number, your Personal Access Code (password) or credit card information.

    So how will I know if I am being attacked?

    First, it's important to state that you being targeted is unlikely; but, that doesn't mean that it's impossible and your best defense is education. So here are some tips of what to look for when receiving emails from Libro:

    1. Look at the top of your browser and make sure that links from Libro, contain "https://" along with "www.libro.ca".
    2. Always look for a certificate located beside the website URL at the top of your browser which is symbolized with a padlock icon and will always read "Libro Credit Union Limited (CA)". Libro's certificate is verified by Entrust, which can be seen by hovering or clicking on the padlock icon.
    3. An email with spelling errors, that looks unprofessional and links you to a strange website should be a quick sign that it’s not from Libro.

    If you ever think you're being targeted, give Libro's Contact Centre a call. You can never be too safe.