Overall Status

Most services operational
Last Updated: December 23, 2024 @ 8:23 AM EST

Services

✅ Libro Connect

✅ Phone Lines

✅ Email

✅ Libro Locations

✅ Phone Lines

✅ Email

✅ ATM Location Service

✅ Payments

✅ LibroCard Debit Card

✅ Libro Visa Card by Collabria

 Interac e-Transfer

Interac Online Payments

✅ Apple Pay®

✅ Google Pay

✅ Samsung Pay

✅ Electronic Fund Transfers by PaymentStream™

✅ Maintenance

✅ Website

⚠️ Online Banking

With the launch of our new online banking platform, users are helping us identify and address issues. We appreciate your patience as we continue to enhance the platform and deliver the best possible experience.

⚠️ Online Banking

  • ✅ QuickBooks Connectivity: QuickBooks’ connection method was temporarily disrupted due to platform changes. A fix has launched by Quickbooks.
  • ✅ Exporting Files for Accounting Software, including Quickbooks: .QBO, .OFX, and .QFX files were temporarily unavailable. This has now been fixed.
  • ⚠️ Browser Zoom Issues: 150% – 200% zoom on the browser may restrict certain online banking features, such as access to the service agreement. We are actively working on a fix.
  • Aviso Wealth Accounts: Viewing of these accounts was temporarily disrupted for some Owners. We have identified the majority root cause, and released a fix.

 

✅ Mobile and Tablet App

       ✅ External Links

✅ Login

✅ 2-Step Verification

✅ Email Notification

Secure Message

✅ Text Notifications

✅ Mobile Cheque Deposit
Feature not yet available on the new iPad app. Coming soon.

✅ CRA Bill Payments

✅ Connected Accounts

✅ Biometrics

 

✅ Commercial Online Banking

✅ Login

✅ 2-Step Verification

✅ Email Notification

✅ Secure Message

✅ Commercial Remote Deposit Capture

✅ CRA Bill Payments

✅ Yooli

✅ The Yooli App

Legend

✅ Service is running
⚠️ Service is experiencing some issues
❌ Service is down

Still needing assistance?

Call 1-800-361-8222 anywhere in North America to chat with a Libro Connect Representative.

Hours of Operation:

  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 4pm
  • Sunday: Closed

 

Lost or Stolen Debit Cards

During business hours: Call the Contact Centre at 1-800-361-8222 or visit your nearest branch.

After branch hours: Owners must call Everlink at 1-888-277-1043. This number is available 24 hours day, 7 days a week.

 

Lost or Stolen Libro Visa* Credit Cards

Owners must call Collabria Financial Services Inc. at 1-855-341-4643. This number is available 24 hours a day, 7 days a week.

 

Fraud Prevention

At Libro, your security is one of our top priorities. Learn more about some common and modern scams and how to be vigilant.

Learn More